Refund policy
As a small creative business, every order is carefully prepared and packed with great care. If something isn't right, please contact us and we'll do our best to find a fair and appropriate solution.
This Returns & Refunds Policy explains your rights, when an item may be returned, how refunds are processed, and what to do if your order arrives damaged, defective, incomplete, or incorrect.
If you have any questions, please contact us at hello@taljasblessings.com
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14-DAY RIGHT OF WITHDRAWAL (EU CUSTOMERS)
If you are a consumer and your purchase is subject to European Union consumer protection law, you generally have the right to withdraw from an online purchase within 14 days without giving any reason, except where a legal exception applies.
For goods, the 14-day withdrawal period generally begins on the day after you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must clearly notify us of your decision to withdraw before the 14-day withdrawal period expires.
You may do so by:
- submitting a withdrawal or return request through your customer account, where this functionality is available; or
- contacting us at hello@taljasblessings.com with a clear statement that you wish to withdraw from your purchase.
You do not need to provide a reason for exercising your statutory right of withdrawal.
After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw.
The deadline is met if you send the goods before the 14-day return period has expired.
Your statutory rights are not affected by any additional return conditions stated in this policy.
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RETURN CONDITIONS
When returning an item following a change of mind or exercise of the statutory right of withdrawal, please take reasonable care of the item while it is in your possession.
You may inspect and handle an item only to the extent reasonably necessary to establish its nature, characteristics, and functioning, in a similar way to how you would normally examine an item in a physical shop.
Where applicable, please return the item with its original packaging and include sufficient information for us to identify your order.
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, to the extent permitted by applicable law.
Please contact us or submit your request through your customer account before sending a return so that we can provide the correct return instructions and address.
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HOW TO START A RETURN OR WITHDRAWAL
To start a return, you may submit a request through your customer account, where available, or contact us at:
Please include:
- your order number;
- a clear statement that you wish to return the item or withdraw from the purchase;
- the reason for the return, if you wish to provide one; and
- photos of the item if it is damaged, defective, incomplete, or incorrect.
A reason is not required when exercising a statutory right of withdrawal.
Once we receive your request, we will provide you with the appropriate return instructions where a physical return is required.
Please do not send items to us without obtaining the correct return address and instructions first.
For returns made under the EU right of withdrawal, you are responsible for the direct cost of returning the goods unless we have agreed to cover those costs or applicable law requires otherwise.
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DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your order arrives damaged, defective, incomplete, or if you receive the wrong item, please contact us as soon as reasonably possible at hello@taljasblessings.com and include your order number and, where possible, photographs showing the issue.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer protection law.
Depending on the circumstances, this may include repair, replacement, replacement of missing items, a price reduction, refund, or another appropriate remedy.
Where goods are returned because they are defective, damaged on arrival, incorrect, or otherwise non-conforming and we are legally responsible, we will bear the reasonable return costs where required by applicable law.
Nothing in this policy limits your statutory rights relating to defective or non-conforming goods.
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MAIL CLUB SUBSCRIPTIONS
Each Mail Club package is carefully prepared and may contain exclusive printed content created for subscribers.
Where a statutory right of withdrawal applies, Mail Club purchases are subject to that right unless a specific legal exception applies.
Please handle Mail Club contents only to the extent reasonably necessary to inspect their nature and characteristics. If an item has been handled beyond what is reasonably necessary and its value has consequently been reduced, we may be entitled to account for that diminished value when processing the return, where permitted by applicable law.
If your Mail Club delivery arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible at hello@taljasblessings.com so that we can resolve the issue.
Cancellation of future Mail Club subscription renewals is governed separately by our Subscription / Cancellation Policy.
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ITEMS EXCLUDED FROM THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal may not apply to certain products or services where an exception under applicable law applies.
These may include, where applicable:
- goods made to your specifications or clearly personalized;
- certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;
- certain sealed audio, video, or software products once unsealed;
- digital content not supplied on a tangible medium once performance has begun, where you expressly consented to the performance beginning during the withdrawal period and acknowledged that you would thereby lose your right of withdrawal; and
- other products or services excluded from the right of withdrawal under applicable law.
Gift cards and other products will only be treated as non-returnable where permitted by applicable law.
These exceptions do not affect your rights if an item is damaged, defective, incorrect, or otherwise non-conforming.
If you are unsure whether an exception applies to your purchase, please contact us at hello@taljasblessings.com
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RETURN SHIPPING COSTS
If you exercise your statutory EU right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods, unless we have agreed to pay it or applicable law requires us to do so.
If the return is necessary because the goods are defective, damaged, incorrect, or otherwise non-conforming and we are responsible for the issue, we will cover the reasonable return costs where required by applicable law.
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REFUNDS
Refunds following an EU statutory withdrawal
If you validly exercise your statutory right of withdrawal, we will reimburse all payments received from you in connection with the withdrawn purchase, including the cost of the least expensive standard delivery option offered by us, where required by applicable law.
If you selected a more expensive delivery method than our least expensive standard delivery option, we are not required to refund the additional delivery cost.
We will make the reimbursement without undue delay and no later than 14 days after the date on which we are informed of your decision to withdraw.
For purchases involving returned goods, we may withhold reimbursement until we have received the goods back or until you provide evidence that you have sent the goods back, whichever occurs first, where permitted by applicable law.
Refunds will be made using the same payment method used for the original transaction unless you expressly agree otherwise, and you will not incur fees from us as a result of the reimbursement.
Other refunds
For refunds that do not arise from a statutory right of withdrawal, we will notify you once your return or claim has been reviewed and let you know whether a refund or another remedy has been approved.
Where a refund is approved, it will be issued to your original payment method unless otherwise agreed.
Your bank, card issuer, or payment provider may require additional time to process and display the refund after we have issued it.
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STATUTORY CONSUMER RIGHTS
Nothing in this Returns & Refunds Policy excludes, restricts, or limits any mandatory rights you may have under applicable consumer protection law.
Where this policy conflicts with mandatory consumer protection law, the applicable law will prevail.
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QUESTIONS?
If you have any questions about returns, refunds, or your order, we're always happy to help.
Please contact us at: